• Refunds will be issued based on the service definitions selected at the time of payment; please review your service definition.
• All refund claims must be submitted in writing, via email, Live Help, or by phone, and must include the following information:

            If there is a service outage, your parcel tracking number will be required.

• Please keep in mind that refunds for consequential losses cannot be processed.
• If a refund is required, it will be issued to the original card or payment method used to book the transaction – refunds can only be issued to the contracted party who booked the order.
• Refunds will be processed through the same online channel and will take a few days to complete because all refunds  must go through a process to ensure that no collection occurred.
• You have up to 28 days from the date of purchase to request a refund.
• We do not accept cancellations of shipments.

Please contact us before sending your parcel if you have any questions about the above.