• Yes, you can send branded and homemade food items to Spain such as sweets, snacks, dry fruits, etc.
• If the container in glass (fragile) then needs proper packaging
• There are no additional documents are required except 2 KYC

To book your shipment with NilSi Express, simply follow the 3 steps:

• To get a detailed rate quotation, simply fill out the quote form on our website. One of our efficient sales executives will call you, to discuss your specific requirements and then share with you the quotation on email.
• After your approval, we will arrange the pickup from your destination. Once we receive the parcel, we have via Mumbai service, we will inspect the items for security reasons and generate Payment Invoice.
• After receiving the payment your shipment will be given to the carrier to send to The Malaysia and you will receive the tracking number which can be tracked on the official website of NilSi Express and the respective carrier.

The above rates include 18% GST, insurance, fuel surcharge, and full door to door service. It does not include customs charges, if applicable then recipient must bear.

If the package is large and light, shipping charges will be calculated based on the dimensional weight of the package rather than the actual weight. The weight of the package is rounded up to the next Kilogram.

To calculate the volumetric weight, use the below formula:
Length x Width x Height (cm) / 5000 = Weight (Kg)

• Actual weight and volumetric weight (Dimension Weight) whichever is
• If the actual weight is 15 Kgs and the volumetric weight is 20 Kgs, chargeable weight will be 20 Kgs.
• For more info of volumetric weight

No, there are no hidden charges, NilSi Express maintaining transparency with their customer.

• NilSi Express recommend that a carton box is the ideal packaging choice for most shipments. The actual shipping cost depends on the size of the carton as well as how well you fill it.
• If you're going to pack your goods in a suitcase, it's also easy for the suitcase to get damaged and also increase the volumetric weight on the whole.

NilSi Express will provide tracking number after the parcel is dispatch from our end, you can track it on the official website of NilSi Express and carrier website.

• NilSi Express provides FREE pick-up service throughout India. we will pick up the package from the specified address.
• NilSi Express doesn't provide packaging services at the doorstep, we help you with final touches or add new boxes to your parcel after it arrives in our Mumbai office.

Once the full payment received then parcel will be dispatched from our end to Malaysia, NilSi Express does not accept payment on delivery services.

All shipments sent across borders are bound to see customs procedures. There is no way to perceive the customs charges at the destination. The customs authority of the destination country holds full rights to scrutinize every shipment until their satisfaction.

So, Neither NilSi Express nor the Carrier is responsible for delays due to the destination customs.

Transit time from India to Spain is approximately 4-6 business days and can be extended by several days based on customs clearance or unforeseen complications.

After receiving your payment, we will dispatch your parcel immediately for its destination. If the payment was received before 6 pm it will be dispatched on the same day, otherwise it will be sent first half of subsequent day.

Yes, it is necessary to weigh the parcel and make a video while unboxing it upon receipt. Weighing the parcel helps verify that you received the correct shipment weight, while the unboxing video serves as important documentation. This ensures that if any items are missing or damaged, you have clear evidence to support your claim with our customer service team and courier partners with in 24 hours. Following these steps helps facilitate a smooth resolution process in case of any discrepancies.

At NilSi Express, we strive to deliver parcels on time; however, occasional delays may occur. These delays can be due to customs clearance processes or airline backlogs. While we do our best to minimize these issues, we appreciate your understanding and patience in such situations. Rest assured, we are committed to keeping you updated on your parcel's status throughout the shipping process.

Yes, you can make payments using a credit card; however, please note that a 3% additional charge will apply due to payment gateway fees.